Policies
Inclement weather
We will visit your pet and do dog walks, rain or shine unless otherwise instructed. We always wipe all muddy paws. We do ask that you make arrangements with a neighbor to have a key in the rare chance that we have a freak snowstorm or an earthquake and we are unable to get to your home. Even though it is highly unlikely that this would occur, it is better to be safe than sorry.
Key Policy
We will keep your key in a secure locked box in our office until it is needed for pet care services. We code the keys with an identifying number only. With keys kept on file, future pet sits are only a phone call away. If you'd prefer that we not keep your key on file, we will gladly return the key when you return home. However, there will be a $12 pick-up fee if we have to make a trip to pick up the key before the next date of service.
Keys will ONLY be returned to you or your representative in person. We will not leave keys behind on the last day of service nor will we mail your key back to you. This is necessary to safeguard the security of your property and the safety of your pets should an emergency arise and your return is delayed.
Cancellations
* Less than 12 hrs prior to any service and/or holiday: 100% payment is charged for all services scheduled.
* 12-24 hrs prior to any service and/or holiday: 50% payment is charged for all services scheduled.
* 24-48 hrs prior to any service and/or holiday: 25% payment is charged for all services scheduled.
* More than 48 hrs prior to any service and/or holiday: No charges will be billed.
If you've already paid in advance the payment minus any cancellation charges will be kept on your account as a credit. Credit must be used within 12 months of payment.
Life does happen so please discuss this with me. We're flexible about our cancellation policy and if you have an emergency (death in family, hospitalization, several weather cancelling flights or closing roads, etc) please talk to me.
Holidays
We observe the following holidays: New Year's Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day and Christmas Day. Holidays are charged at 1.5 x the regular rate.
Dangerous/Aggressive Animals
Some dogs are very territorial and aren't suitable candidates for in-home care. This creates a hazard for us.
If your dog has a history of biting or being aggressive, kenneling may be a safer, more appropriate choice for you.
Should we arrive at your home and are met with an extremely aggressive animal we will contact you if at all possible and discuss having the animal taken to a kennel. If we can't reach you then we will take whatever means is necessary to keep ourselves and the pet safe.
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